About Us
About PCI
Proactive Communications, Inc. (PCI) was founded in 2000 with a mission to deliver telecommunications services to customers around the world using the most effective satellite technologies (VSAT) and enterprise IT solutions available. Headquartered in Killeen, Texas, PCI is an internationally trusted provider of reliable, secure enterprise-class transport communications capabilities to businesses, government agencies, and military entities. PCI delivers secure voice, video, and data via transport networks that are rugged and fully scalable. The company also helps customers increase productivity and enhance IT security through its highly specialized LAN/WAN design, engineering, installation and support. PCI employees are fully deployable worldwide, even to the most remote regions. Once a system is in place, the company provides proactive network support as well as 24x7 management through its Network Operations and Security Center in Killeen.
Proactive Communications is not just a satellite network company. Proactive has the following differentiators that place it in a class by itself:
- Proactive is a facilities-based communications service provider. We do not resell others' services, but manufacture our own. Proactive owns and operates telecommunications infrastructure in five teleports across the globe, from Hawaii, Virginia, Austria, and Italy, to Australia. These teleports are supported by two data centers in Virginia and Texas.
- Proactive is an FCC licensed VOIP Interconnect Services Provider. This means customers enjoy integrated Quality of Service engineering from the hand set to the US Public Switched Telephone Network (PSTN). No other telecommunications company has this type of experience or skill in this field. Proactive's VOIP service is supported by Cisco in three geographically distributed data centers across the US.
- PCI is the only Cisco advanced certified Unified Communications company that is also a telecommunications service provider. PCI has vast experience and engineering expertise to deploy service quality throughout the entire delivery chain, enabling us to ensure the highest quality voice and data services to the customer. Additionally, PCI is Cisco advanced certified in Security and Routing and Switching and a Microsoft Silver Partner with specialties in Mid Market Solutions and Desktop Deployments. The intellectual capability is organic to Proactive, not subcontracted or resident in a teammate. It is at the command of the customer on a continuous basis. No other telecommunications services company has this technical depth of advantage resident without the expensive and challenging lines of communication created by teaming, subcontracting or outsourcing. This means Proactive can engineer the network for optimal performance in a low, medium or high latency environment.
- Proactive executives deploy to the field to speed delivery, leverage opportunities on the customer's behalf, and ensure Quality Control. The CEO, COO, CTO, and CFO have all deployed to the field - from Iraq, Afghanistan, to the Gulf Coast, to Washington, DC. The PCI CEO and COO have extensive experience that ranges from the Department of the Army/Joint Staff/Pentagon to Europe, Korea, Germany, Kuwait, Iraq, and Afghanistan. As a result, PCI maneuvers through the deployment/support system and operational theater infrastructures with ease and integrity. This military experience and superior customer focus, coupled with the technical advantage and proven performance in austere locations, is a significant differentiator. Proactive leadership is also Cisco certified and holds CCDA, CCNA, CCVP, and CISSP and other industry certifications.
- Proactive engineers are industry certified, technically creative, and field proven. PCI technical solutions have resulted in millions of dollars in customer savings. In one VOIP related case, a Proactive engineer deployed a PIN system that cut unauthorized international calls and saved customers over $1,000,000/month. In other venues, Proactive engineering solutions have reduced non-business related bandwidth costs by 60% and corporate liability through the deployment of customer specific IT Fit For Use policies.
Whether clients represent the public or the private sector, PCI's corporate values remain the same. The company focuses on loyalty to our customers, excellent responsiveness to their requirements, and making a significant positive impact on the bottom line.
