Professional Services

Putting technology to work for your business. 

Whether it’s augmenting your team with Proactive experts, taking advantage of 24x7x365 support, designing and deploying a completely new infrastructure, or simply a technology refresh, we have the experience and expertise to provide industry-leading IT services and network systems integration across your entire organization. 

Stay current. Stay competitive.

A Proactive Technology Refresh puts the full power of new technologies behind your organization without the need for a costly overhaul or system-wide upgrade. We first look for ways to optimize your existing network systems, then we integrate new technologies where we can, increasing network performance, streamlining business processes, and positioning your organization for future expansion. The resulting blend of old and new infrastructures maximizes your capital investment and minimizes operational costs.

The Proactive Technology Refresh service is comprised of three major components—Analysis and Design, Transition Planning, and Implementation.

Analysis & Design

  • Assess information assurance and network vulnerability
  • Analyze and evaluate of current wired/wireless voice and data networks
  • Document current operational performance
  • Evaluate network and data security requirements
  • Identify key system elements affecting performance and expansion
  • Provide both high-level and detailed design for optimized services

Transition Planning

  • Establish baseline project plans, budgets and timelines
  • Provision of procurement and logistics services
  • Completion of Factory Acceptance Testing (FAT), Systems Integration Testing (SIT), and Systems Acceptance Testing (SAT)

Implementation

  • Field installation
  • System commissioning
  • System monitoring
  • Continued field support and local service

Financial and operational success. You deserve both.

For over a decade, Proactive has designed and delivered integrated IT solutions to clients worldwide, lowering IT operational expenses while increasing the quality of service delivery to end business users. 

From the desktop to the cloud, our Design and Integration services deliver custom solutions and seamless integration of network systems to help you meet both financial and operational goals.

Broad expertise

Our network operations and design experts support a broad portfolio of transport options and protocols, including MPLS, VPN, IP, VoIP, microwave, wireless, cellular data, satellite, and/or hybrid combined terrestrial and non-terrestrial services. 

To ensure the most secure, efficient transmission of critical communications, we also incorporate network optimization and data compression, site localized web-filtering, PC infection containment, and PIN authenticated dialing services into our network designs.

The pros are standing by.

With our roster of highly skilled, certified personnel, Proactive can fully staff, augment, or provide subject matter expertise for almost any project in almost any location—domestic or overseas. Our people will become an extension of your organization to support your IT needs, doing whatever it takes to ensure the successful completion of your project.

Whatever your project demands, we have the expertise:

  • Satellite field technicians
  • Network and systems engineers
  • Network and systems administrators
  • IT operations and project managers
  • Logistics operations support personnel


Military Expertise & Government Clearance
The majority of Proactive field support and staff augmentation personnel have prior experience working in austere and hostile environments with the US Military and possess US Government Security clearances.

Our experience serving Government and Military clients has also given us great expertise in Project Management processes, Export Compliance, ISO 9000 certification and ITIL Service Management.

Logistics & support on a global scale.

With our vast global resources and wartime experience, we can effectively deliver comprehensive logistical support to almost every country and territory in the world, accommodating the most complicated procurement and delivery requirements. Proactive’s Logistics Team and its agents are certified and trained in US Government and international standards for Global Logistics and are also able to transport goods in a Top Secret environment if required.  Our Managed Logistics program includes:

  • Documentation, labeling and palletizing goods to address the required mode of transport.
  • Serialized inventory and custom reporting/tracking.
  • Global warehousing to ensure your materials are available to meet your organizations obligations.


Field Support Services

Our uniquely structured Three-Tiered Field Operations Platform gives Proactive a global view of your systems and the ability to provide rapid, local responses to service issues.

Tier 1 – Field Support

Our customer support starts with technical support in the field. Each team is lead by in-region Proactive field engineers using local technical resources. They are supplied by a Proactive-distributed logistics system that provides in-region spares for all Proactive-supported services ensuring the fastest possible response.

Tier 2 – Regional Support

A Proactive regional program manager (RPM) is directly connected to the customer's in-region management team. Issues are jointly solved in real-time, not from a screen view hundreds of miles away. The Proactive RPM provides coordination and direct escalation to the Proactive technical and executive management teams for any action needed to support mission critical systems and services.

Tier 3 – Global Support

To assure maximum uptime, reliability and security, all field resources are supported by a world-class Network Operations and Security Center (NOSC) in Killeen, TX. The NOSC provides a global view of all customer systems, offering end-to-end, 24x7, real-time monitoring of all services and providers.

Additionally, the NOSC provides full trouble ticket support and analysis, customer portals, real-time network statistics, and customized reporting—all directly accessible by our clients from any location.